FAQs

If you wish to cancel your item, you have 24 hours from the time of purchase to cancel. We cannot cancel orders in transit.

We ship via Australia Post.

At the moment, we are only shipping to Australia.

All in-stocks orders are typically dispatched within 1-2 business days after we have received your order, though there may be some delays around sales and peak periods.

You should receive an email once your item has shipped along with tracking info.

We cannot accept returns once the item is shipped.

All of our orders are shipped via Australia Post and the cost is calculated based of your order value.

For order value under $30, shipping fee is $6.99.

For order value between $30 - $60, shipping fee is $10.99.

For order value over $60, shipping is free of charge.

Your final shipping cost will be displayed at checkout.

Please get in touch at info@unwindstore.com.au within 24 hours of your purchase as we may be able to correct your shipping address.

We are not able to update a shipping address once your order has been shipped. Once your order has been shipped, we highly suggest making changes through contacting Australia Post.

We do not take responsibility for lost, misplaced or incorrectly delivered shipments if the address provided is incorrect or incorrectly entered at the time of purchase.

All the orders are shipping via Australia Post.

For Standard Parcel Post, it would take 2 - 6 business days for most metro areas.

For Express Parcel Post, it would take 1-3 business days for most metro areas.

Shipping times may be longer to rural and non-metro addresses and during peak times. 

All the orders comes with tracking numbers from Australia Post.

Please visit Australian Post Track a Parcel to track your parcel.

If you haven't received your package after it has been marked delivered, follow these steps:

• Double-check your shipping address on your order confirmation to ensure that it was shipped to the correct address.
• Check your mailbox or anywhere else you receive mail. The shipping carrier may have left the package somewhere discreet to prevent it from being stolen.
• Check with your neighbours, family, or roommate(s). They might have accepted the package for you.
• Check for a notice of attempted delivery on your tracking link. This will have more information on the next steps you should take to receive your package.
• Give it a little more time. Some shipping carriers will scan items as delivered prior to arrival. We suggest waiting 2 business days to account for this. Thanks for your patience!

If it has already been past 2 days and your package is still missing, please contact the shipping carrier with your tracking number to start a claim andreach outto us with your order number to let us know.